Refund Policy
Effective Date: July 1, 2026
Last updated: July 2026
At PJTL Flowers, we take product quality seriously and aim to ensure that every order meets agreed specifications. This Refund Policy explains how cancellations, returns, and claims are handled for wholesale artificial flowers, artificial plants, and custom decorative products.
Due to the nature of international wholesale and customized manufacturing, this policy differs from standard retail refund policies.
1. Order Cancellation
Orders may only be cancelled before production begins.
Once production has started, cancellations may no longer be accepted due to material preparation, labor allocation, and customization processes.
If cancellation is approved before production, any related costs already incurred may be deducted from the refund amount.
2. Sample Orders
Sample orders are generally non-refundable once shipped.
However, if there are verified quality issues or significant discrepancies from agreed specifications, we will review the situation and provide appropriate solutions.
3. Custom and OEM Orders
Customized products (including OEM/ODM orders, private label products, and specially developed designs) are generally non-refundable once production has started.
This includes:
- Custom colors
- Custom packaging
- Private label branding
- Special designs or molds
Because these products are made specifically for each customer, they cannot be resold to other buyers.
4. Quality Issues and Claims
We maintain strict quality control procedures throughout production. However, if any quality issues occur, customers must report them within 7 calendar days of delivery.
To process a claim, customers should provide:
- Order number
- Description of the issue
- Clear photos or videos
- Quantity affected
After verification, we will provide a solution depending on the situation, which may include:
- Replacement of affected products
- Partial refund
- Credit for future orders
- Other mutually agreed solutions
5. Non-Returnable Items
The following items are generally non-returnable:
- Custom-made products
- Used or installed products
- Products damaged due to improper handling after delivery
- Clearance or special discounted orders (if applicable)
6. Return Shipping Costs
If a return is approved due to verified quality issues, return shipping arrangements will be discussed on a case-by-case basis.
In most cases, returns for international shipments are not required; issues are resolved through replacement, compensation, or credit.
7. Inspection Upon Delivery
Customers are advised to inspect goods immediately upon arrival.
Any visible damage to packaging or products should be documented with photos before use or installation.
Failure to report issues within 7 calendar days of delivery may affect eligibility for claims.
8. Dispute Resolution
We aim to resolve all issues through direct communication and mutual agreement.
In the event of a dispute, both parties will make reasonable efforts to reach a fair and practical solution based on order details and supporting evidence.
9. Limitation
PJTL Flowers is not responsible for:
- Damage caused during improper storage or handling after delivery
- Issues resulting from incorrect installation or use
- Delays caused by customs or shipping carriers
- Minor color or size variations within industry tolerance
10. Policy Updates
PJTL Flowers reserves the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be available on this page.
11. Contact Us
If you have any questions about this Refund Policy, please contact us:
PJTL Artificial Flowers: Industrial Avenue, Hualixi Village, Simapu Town, Chaonan District, Shantou City, Guangdong Province, China