Wholesale Artificial Flowers FAQ | Ordering, Shipping & OEM Factory China

Our products use PE, polyester fabric commonly referred to as silk, latex, PU and other real-touch materials depending on the product line. Materials are selected according to the required appearance, texture, durability and intended application.

We offer a wide range of sizes, from individual artificial flower stems and foliage branches to larger decorative arrangements. Custom sizes may also be available depending on the product structure, materials and order requirements.

Yes. We offer UV-resistant product options designed for selected outdoor applications, including hotel exteriors, rooftop gardens, resort areas and commercial landscaping projects.

Outdoor performance varies depending on the material, climate, sunlight exposure and installation environment. Please specify the intended use when requesting a quote so we can recommend suitable products.

Fire-retardant options are available for selected products and applications. Testing reports or supporting compliance documents may be provided for applicable products upon request.

Please tell us the required testing standard and target market before ordering so that availability can be confirmed for the selected product.

Product lifespan depends on the material, installation environment, exposure conditions and maintenance.

Indoor applications: Products installed away from direct sunlight, moisture and high temperatures can maintain their appearance for many years with appropriate care.

Outdoor applications: UV-resistant options are available for outdoor environments, but actual performance varies depending on climate, sunlight exposure, weather conditions and installation location.

Please provide details about the intended environment so we can recommend suitable materials and product options.

Selected UV-resistant and weather-resistant products can be used for long-term outdoor decorative applications, but suitability depends on the local climate and installation conditions.

Regular cleaning is recommended to remove dust and maintain appearance. During extreme weather, including typhoons, heavy snow, strong winds or severe storms, temporary removal or additional protection may help reduce damage and extend product performance.

Yes. Current product catalogues and pricing information are available upon request.

Contact us at info@pjtlflowers.com or via WhatsApp with the products, estimated quantities, customization requirements and destination country. Our team will prepare the relevant product and quotation information.

Shipping cost is calculated according to the destination, order volume, carton dimensions, gross weight, delivery method and applicable trade terms.

Available methods include sea freight, air freight and express courier services such as DHL and FedEx. A detailed shipping estimate can be included in the formal quotation after the product list and destination are confirmed.

We support flexible order quantities for different buyer requirements. Small trial orders, mixed-product orders and larger wholesale orders can be discussed depending on product type, stock availability, carton quantity, customization requirements and shipping conditions.

Custom colors, custom packaging, private labels and newly developed products may require a separate production quantity. Please send us your product list and estimated quantities so we can confirm the applicable order terms.

The standard ordering process is:

1. Send us your selected products, quantities, destination and customization requirements.
2. Receive a quotation and confirm the product specifications.
3. Request and approve a sample when required.
4. Confirm the order and complete the agreed deposit payment.
5. Production begins with quality checks at key stages.
6. Pre-shipment photos or videos are provided when applicable.
7. Complete the balance payment according to the agreed terms.
8. The goods are packed and dispatched using the confirmed shipping method.

Final payment terms and order procedures will be stated in the quotation or sales agreement.

Yes. You can request a sample before placing a bulk order.

The sample fee is paid upfront and refunded after the first qualifying bulk order has been paid in full and delivered. Courier charges are paid by the buyer.

Contact us via WhatsApp or email with the product link, SKU, color and quantity you would like to test.

Available payment methods may include:

Bank Transfer (T/T): Commonly used for wholesale and production orders.
PayPal: May be available for samples and smaller transactions.
Letter of Credit (L/C): May be considered for qualified buyers and larger orders.
Western Union: May be available for selected transactions.

The payment method, deposit percentage and balance terms will be confirmed in the formal quotation or sales agreement before payment.

Yes. You can combine different products from our catalogue, including artificial flowers, artificial plants, artificial greenery, wreaths, garlands and seasonal decorations.

Mixed-product orders remain subject to product availability, carton quantities and any customization requirements. We can consolidate the products and recommend a suitable shipping method based on the total order volume and destination.

Yes. We support OEM services such as custom branding, labels and packaging, as well as ODM services for product development and design adjustments.

You can provide reference images, dimensions, materials, color requirements, packaging information or a physical sample. Specifications and samples will be confirmed before mass production.

Yes. Depending on the product, we can support Pantone color matching, stem-length adjustments, flower-head changes, petal-density modifications, private labels and customized packaging.

Please provide a Pantone code, reference image or physical sample. Material and production differences may result in reasonable color or dimensional tolerances, which will be confirmed during sampling.

Design and specification confirmation: Usually 3–7 working days after receiving complete requirements.

Production lead time: Usually 15–25 working days after sample approval and deposit payment, depending on product complexity, material availability and order quantity.

These are general estimates. The confirmed schedule will be stated in the quotation or production plan.

We arrange international shipping to customers in North America, Europe, the Middle East, Southeast Asia, Australia and other markets.

Available methods include sea freight, air freight and express courier services. Shipping availability, cost and delivery time depend on the destination, product type, order volume and current carrier conditions.

Typical transit-time estimates after dispatch are:

Sea freight: Approximately 15–45 days, depending on the destination, route and port conditions.
Air freight: Approximately 5–12 days.
Express courier: Approximately 3–7 working days for many destinations.

These timeframes are estimates and do not include production time, customs inspections, local delivery delays or events outside the carrier’s control. Seasonal orders should be placed well before the required delivery date.

Yes. Pre-shipment photos or videos can be provided so buyers can review the products and packing before dispatch.

For larger orders or projects, a live video inspection or third-party inspection may also be arranged when requested in advance. Any special inspection requirements should be confirmed before production.

Please inspect the shipment promptly after receipt. If you find damaged, missing or incorrect products, contact info@pjtlflowers.com within 7 days and provide the order number, carton information, product quantities, photos and videos.

We will review the evidence and determine an appropriate solution based on the cause of the issue, the confirmed specifications, shipping terms and the applicable sales agreement.

Send us a WhatsApp message or email with:

1. The product links, photos or SKUs you are interested in.
2. Your estimated quantity for each product.
3. Your destination country or delivery address.
4. Any color, size, packaging or private-label requirements.
5. Your preferred delivery date, if applicable.

Our team will review the information and respond with suitable product, pricing, sample and shipping options.