Answers for wholesale buyers
Wholesale artificial flower FAQs.
Find answers about ordering artificial flowers from PJTL, from your first samples to shipping and showroom visits. Choose a topic below.
Orders & quotes
Start with your product list, quantities and destination.
What is the minimum order quantity?
MOQ depends on the selected SKU, stock availability, carton quantities and any requested changes. In-stock items and made-to-order products can have different requirements. Send your quantity by style and color so we can confirm the terms for your order.
Review wholesale orderingCan I mix styles or colors in one order?
Yes, mixed-product orders can be discussed. Availability, carton quantities and custom-production minimums still apply to each item. Send your preferred styles, colors and quantities together so we can review the full assortment.
How do I get prices for catalog products?
Send catalog SKUs, product links or reference images, plus quantities by style and color, your destination and any packing requirements. We will review the list and prepare a quotation. If you are still choosing products, start with our catalogs.
Browse product catalogsWhat happens after I request a quotation?
We review the products and commercial terms with you. Where needed, request and approve samples before confirming the order. Specifications, payment terms, production arrangements and shipping details are agreed before work proceeds.
How are payment methods and terms confirmed?
Payment methods, deposit requirements and balance terms are confirmed in the formal quotation or sales agreement. Check the agreed terms before paying; do not assume that the same arrangement applies to every order.
Read the business termsSamples
Use samples to confirm the product before a bulk order.
Can I request samples before ordering in bulk?
Yes. Send the SKU or product reference, color and quantity you want to review. We will confirm sample availability, preparation time and shipping arrangements for your request.
What do samples and sample shipping cost?
Sample fees are paid upfront, and courier charges are paid by the buyer. Ask us to confirm the total cost and any sample-fee credit or reimbursement terms in writing before payment.
Ask about your sample requestWhat should I check when approving a sample?
Check color, material, petal shape, overall dimensions, construction and any agreed labeling or packing. For custom products, confirm the final specifications together with the approved sample. Screen images help you shortlist, but they do not replace a physical color or material check.
Products & materials
Confirm the details for the specific product and intended use.
What materials are your artificial flowers made from?
Materials vary by product. The range includes polyester fabric, PE, PU, latex and other finishes. A product described as “silk” may use polyester fabric rather than natural silk. Ask us for the material specification of your selected SKU.
How do I confirm flower-head size and stem length?
Refer to the dimensions listed for the selected product, then tell us which measurements matter for your application. For custom work, provide overall length, flower-head size and any structural requirements so feasibility can be reviewed.
Are all products suitable for outdoor use?
No. Outdoor suitability must be confirmed for the selected product. Tell us the installation location, expected sun and weather exposure, and intended duration. Selected UV-resistant options may be available; do not assume every artificial flower has the same outdoor performance.
Can I request fire-retardant options or test reports?
Tell us the required test standard, target market and product before ordering. Selected options and supporting reports may be available, but applicability must be checked for the specific SKU and requirements. A general product description is not a substitute for the applicable report.
How should I care for the flowers, and how long will they last?
Care and lifespan depend on the material and installation conditions. Ask for care instructions for your selected products, including suitable cleaning methods. Avoid assuming a fixed lifespan or year-round outdoor performance without confirming the product and environment.
Customization
Bring your reference, specifications and quantity estimate.
Do you support OEM and ODM projects?
Yes. We can review products made to your specifications, as well as development from a design idea. Share reference images or a sample, your target price, quantities and intended market. Feasibility, sampling and production terms are confirmed for each project.
Explore OEM & ODMCan I change colors, sizes, labels or packaging?
Depending on the product, we can review color, dimension and structural changes, along with branded labels and packing. Send a physical color reference or Pantone code where relevant, plus artwork and packing needs. Available options and minimum quantities are confirmed during review.
How long do sampling and production take?
Timing depends on the selected product, requested changes, material availability and order quantity. Sampling, bulk production and shipping are separate stages. Share your required delivery date so the schedule and approval deadlines can be confirmed in your quotation.
Review the custom development processShipping & after-sales
Review packing and delivery details before dispatch.
Which shipping methods are available, and how long do they take?
Options include sea freight, air freight, express courier and a customer-appointed forwarder. Availability and transit time depend on the destination, route, order size and carrier conditions. Confirm the shipping estimate separately from production time.
Read the shipping policyHow are shipping costs and carton details calculated?
The estimate depends on carton dimensions, gross weight, total volume, destination, delivery method and agreed trade terms. Share your packing needs early. Carton quantities and packing details are confirmed for the selected products before the shipping estimate is finalized.
Can I review products and packing before shipment?
Pre-shipment photos or videos can be provided. Tell us what you need to check, including product details, carton quantities, labels and packing. If you need a live video review or third-party inspection, raise it in advance so arrangements can be confirmed.
What should I do if products arrive damaged or incorrect?
Inspect the shipment promptly. Report concerns within 7 calendar days of delivery, with your order number, affected quantities, carton information and clear photos or videos. We will review the issue against the agreed specifications and applicable terms.
Read the refund and claims policyShowroom visits
Visit Foshan for the showroom; Shantou is the factory location.
Where are your showroom and factory?
Our 4,000 m² showroom is in Foshan, near Guangzhou. It brings together artificial flowers and greenery, with a different design on each floor. Our factory is in Shantou; it is not at the showroom address.
Learn about PJTLCan I visit the showroom during a trip to Guangzhou?
Yes. If you are attending the Canton Fair or sourcing in Guangzhou, contact us to plan a visit to nearby Foshan. Send your preferred date, group size and product interests. Confirm the showroom address and visit arrangements with us before traveling.
Plan a showroom visitHave a question about your order?
Send your product reference, estimated quantity and destination. Tell us what you need to confirm, and we will review the details with you.
Product availability, specifications and commercial terms are confirmed for each order.
