Refund Policy

Effective Date: July 1, 2026

Last updated: July 2026

At PJTL Flowers, we take product quality seriously and aim to ensure that every order meets agreed specifications. This Refund Policy explains how cancellations, returns, and claims are handled for wholesale artificial flowers, artificial plants, and custom decorative products.

Due to the nature of international wholesale and customized manufacturing, this policy differs from standard retail refund policies.

1. Order Cancellation

Orders may only be cancelled before production begins.

Once production has started, cancellations may no longer be accepted due to material preparation, labor allocation, and customization processes.

If cancellation is approved before production, any related costs already incurred may be deducted from the refund amount.

2. Sample Orders

Sample orders are generally non-refundable once shipped.

However, if there are verified quality issues or significant discrepancies from agreed specifications, we will review the situation and provide appropriate solutions.

3. Custom and OEM Orders

Customized products (including OEM/ODM orders, private label products, and specially developed designs) are generally non-refundable once production has started.

This includes:

Custom colors
Custom packaging
Private label branding
Special designs or molds

Because these products are made specifically for each customer, they cannot be resold to other buyers.

4. Quality Issues and Claims

We maintain strict quality control procedures throughout production. However, if any quality issues occur, customers must report them within 7 calendar days of delivery.

To process a claim, customers should provide:

Order number
Description of the issue
Clear photos or videos
Quantity affected

After verification, we will provide a solution depending on the situation, which may include:

Replacement of affected products
Partial refund
Credit for future orders
Other mutually agreed solutions

5. Non-Returnable Items

The following items are generally non-returnable:

Custom-made products
Used or installed products
Products damaged due to improper handling after delivery
Clearance or special discounted orders (if applicable)

6. Return Shipping Costs

If a return is approved due to verified quality issues, return shipping arrangements will be discussed on a case-by-case basis.

In most cases, returns for international shipments are not required; issues are resolved through replacement, compensation, or credit.

7. Inspection Upon Delivery

Customers are advised to inspect goods immediately upon arrival.

Any visible damage to packaging or products should be documented with photos before use or installation.

Failure to report issues within 7 calendar days of delivery may affect eligibility for claims.

8. Dispute Resolution

We aim to resolve all issues through direct communication and mutual agreement.

In the event of a dispute, both parties will make reasonable efforts to reach a fair and practical solution based on order details and supporting evidence.

9. Limitation

PJTL Flowers is not responsible for:

Damage caused during improper storage or handling after delivery
Issues resulting from incorrect installation or use
Delays caused by customs or shipping carriers
Minor color or size variations within industry tolerance

10. Policy Updates

PJTL Flowers reserves the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

PJTL Artificial Flowers: Industrial Avenue, Hualixi Village, Simapu Town, Chaonan District, Shantou City, Guangdong Province, China