Frequently Asked Questions About Artificial Flower Manufacturer in China

Our products use PE, silk, latex, and real-touch materials depending on the product line. Each material is selected to replicate the exact texture, color, and feel of real flowers — offering a premium botanical aesthetic with zero maintenance.

We offer a wide range of sizes to suit any space — from individual stems to large-scale installations. Custom sizes are available upon request to perfectly match your project specifications.

Yes. We offer UV-resistant product lines specifically engineered for outdoor environments such as hotel exteriors, rooftop gardens, resort pools, and commercial landscaping projects. Please specify “outdoor use” when requesting a quote so we can recommend the most suitable materials.

Yes. We offer fire-retardant options that comply with international commercial standards, suitable for hotels, shopping malls, airports, exhibition halls, and other public spaces. Compliance certificates are available upon request.

Our products are built for longevity, though lifespan depends on the environment:

Indoor use: 8–10+ years. Without direct sun and rain exposure, they maintain color and shape almost indefinitely.
Outdoor use: 3–5 years. Our UV-protected series is designed to resist fading and cracking under direct sunlight and harsh weather.

Occasional cleaning can further extend these lifespans.

Yes. Our outdoor series is designed for long-term use with UV-rated and weather-resistant materials to withstand sun, rain, and snow. No watering or pruning required — we recommend a simple rinse every 6 months to remove dust and keep them looking fresh.

For extreme weather conditions such as hurricanes or heavy blizzards, temporary protective measures can further extend their lifespan.

Yes. We provide comprehensive price lists upon request. Contact our team at info@pjtlflowers.com or via WhatsApp with your specific requirements, and we’ll send you our current catalogue and pricing within 24 hours.

Shipping is quoted based on your order volume and destination. We ship by sea freight, air freight, or express courier (DHL/FedEx) — we’ll recommend the most cost-effective option for your timeline and budget. A detailed shipping quote is included in every formal quotation.

No. Whether you need 10 stems to test the market or 10,000 for a large commercial project — we fulfill orders of any size. No MOQ, no pressure.

The process is straightforward:

1. Contact us via WhatsApp or email with your requirements.
2. Receive a quotation or samples for review.
3. Confirm order and pay deposit.
4. Production begins with quality control checkpoints.
5. Pre-shipment photos/video provided for your approval.
6. Shipment and delivery.
7. Balance payment completed.

We offer dedicated account management for returning customers.

Yes — and your first sample ships free.

We cover the sample cost upfront because we’re confident in our quality and want you to feel it before committing to a bulk order. Once you place your first bulk order with us, the sample fee is fully refunded. No hidden conditions — just a straightforward way to start the relationship.

Contact us via WhatsApp or email with the product(s) you’d like to test.

We accept the following payment methods:

Bank Transfer (T/T): 30% deposit before production, 70% balance before shipment.
PayPal: Available for smaller orders.
Letter of Credit (L/C): Available for established accounts and large orders.

Please contact us if you have specific payment requirements.

Yes. You can mix and match any products from our catalog — artificial flowers, plants, and trees — within a single order. We’ll consolidate everything and find the most cost-effective shipping option for you.

Yes. We provide full OEM (custom branding and packaging) and ODM (custom design) services. Share your reference images, dimensions, or design concept, and our team will create a visualization for your approval before production begins.

Absolutely. We can match Pantone colors, adjust stem heights, modify petal density, and adapt designs to your specifications. Send us a color reference (Pantone code, photo, or physical sample) and we’ll do our best to match it in production.

Design confirmation: Typically 3–7 business days after receiving your requirements.
Production lead time: 15–25 days after sample approval, depending on complexity and quantity.

Rush production may be available for select items — contact us to discuss your timeline.

We ship worldwide — North America, Europe, Middle East, Southeast Asia, Australia, and beyond. We export via sea freight, air freight, or express courier (DHL/FedEx) depending on order size and urgency. If you have a destination, we have a route.

Estimated transit times after dispatch:

Sea freight: 15–30 days depending on destination.
Air freight: 5–10 days.
Express courier (DHL/FedEx): 3–7 days.

For seasonal orders, we recommend placing orders 2–3 months ahead of peak season to ensure on-time delivery.

Yes. Pre-shipment photos and videos are provided as standard for all orders, so you can verify quality before goods leave our facility. For large-scale projects, live video inspections can also be arranged upon request.

We conduct thorough quality checks before every shipment and provide full photo and video documentation. If damage occurs during transit or there is a production error, please contact us at info@pjtlflowers.com within 7 days of receipt with supporting photos. We will arrange replacements or issue a credit accordingly.

Simple — send us a WhatsApp message or email with:

1. Which products you’re interested in
2. Estimated quantity
3. Your destination country

We’ll get back to you with pricing and options within 24 hours.